Terms of Use
These Website & Shop Terms of Use apply to the use of this website and the online shop operated by JenileePR (Pty) Ltd.
By accessing and using this website, placing an order, downloading a product, submitting a form or using our services, the user agrees to these Terms of Use.
If the user does not agree, the user must stop using this website and/or our online shop.
JenileePR (Pty) Ltd provides digital marketing, social media management, content creation, graphic design, website design, domain registration, web hosting and related digital services.
This website may also include an online shop where users can purchase selected products, resources, templates, downloads or related items.
These Terms of Use are governed by the laws of the Republic of South Africa.
JenileePR (Pty) Ltd may update these Terms of Use from time to time. Updates will be published on this website and will become effective from the date of publication.
The user may use this website for lawful purposes only.
The user may not:
JenileePR (Pty) Ltd may restrict access to the website where misuse is suspected.
The online shop may allow users to purchase products, resources, templates, downloads, digital items or other items made available by JenileePR (Pty) Ltd.
All products listed in the online shop are subject to availability.
JenileePR (Pty) Ltd may update, remove, replace or discontinue any product at any time without notice.
Product descriptions, pricing, images and information are provided as accurately as reasonably possible. However, errors may occur, and JenileePR (Pty) Ltd reserves the right to correct any errors.
An order is placed when the user completes the checkout process on the website.
JenileePR (Pty) Ltd reserves the right to accept, reject or cancel an order where necessary, including where:
An order is only confirmed once payment has been successfully received and the order confirmation has been issued.
All prices will be displayed on the website or during checkout.
Prices may be changed at any time without notice.
Payment must be made using the payment methods available on the website.
The user is responsible for ensuring that payment details are correct and that the user is authorised to use the selected payment method.
JenileePR (Pty) Ltd does not store full payment card details unless expressly stated. Payments may be processed through third-party payment providers, subject to their own terms and privacy policies.
Where the online shop provides digital products or downloadable items, access will usually be made available after successful payment.
Digital products may include templates, guides, resources, files, documents, downloads or other digital items.
The user is responsible for downloading and saving the product within any access period stated on the website or order confirmation.
Digital products are provided for the user’s own personal or business use, unless otherwise stated.
The user may not resell, redistribute, copy, share, reproduce, upload, transfer or commercially exploit digital products without written permission from JenileePR (Pty) Ltd.
If physical products are made available through the online shop, delivery times, delivery fees and delivery areas will be displayed on the website or during checkout where applicable.
Delivery timelines are estimates and may be affected by courier delays, stock availability, incorrect delivery details, public holidays or circumstances outside the control of JenileePR (Pty) Ltd.
The user is responsible for providing accurate delivery information.
Returns, refunds and cancellations will be handled in accordance with applicable South African law and the refund information provided on this website.
Where the user purchases a digital product or download and access has already been provided, refunds may be limited where allowed by law.
Where a product is defective, incorrect or not as described, the user should contact JenileePR (Pty) Ltd at info@jenileepr.com so that the matter can be reviewed.
Refund requests must include the order details, reason for the request and any supporting information.
JenileePR (Pty) Ltd may refuse a refund where the request is unlawful, unreasonable, fraudulent, abusive, or where the product has been used, downloaded, copied or accessed in a way that makes a refund inappropriate, unless the user has a legal right to a refund.
Nothing in these Terms of Use is intended to limit any consumer rights that cannot lawfully be limited under South African law.
The website may allow users to enquire about or request services from JenileePR (Pty) Ltd.
Submitting a form, booking a meeting or requesting information does not create a binding service agreement.
A service agreement will only be formed once the service, price, scope and payment terms have been confirmed in writing and accepted by the relevant parties.
Service-specific terms may be set out in a quotation, invoice, proposal, agreement or studio guidelines.
The user is responsible for ensuring that all information submitted through the website is accurate, complete and lawful.
This may include information submitted through contact forms, portfolio download forms, booking forms, brief forms, shop checkout forms or other website forms.
The user confirms that they have permission to submit any information, content, images, logos, access details, documents or materials provided to JenileePR (Pty) Ltd.
All website content, wording, images, designs, layouts, graphics, downloads, templates, resources, documents, branding and other materials on this website are owned by or licensed to JenileePR (Pty) Ltd, unless otherwise stated.
The user may not copy, reproduce, modify, share, sell, publish, distribute or use any website content or shop product without written permission from JenileePR (Pty) Ltd.
Purchasing a digital product gives the user the right to use that product for the purpose stated. It does not transfer ownership of the intellectual property.
This website may use third-party platforms and service providers.
This may include Afrihost for website hosting, domain registration, email hosting, DNS and related hosting services.
It may also include payment providers, website plugins, analytics tools, email platforms, social media platforms, courier services or other third-party tools.
JenileePR (Pty) Ltd is not responsible for any loss, delay, error, outage, data loss, payment issue, delivery issue, platform change or technical issue caused by a third-party service provider.
The user may also be subject to the terms and policies of those third-party providers.
Personal information is processed in accordance with the JenileePR (Pty) Ltd Privacy Policy.
Cookies are managed in accordance with the JenileePR (Pty) Ltd Cookie Policy.
Requests for access to records are handled in accordance with the JenileePR (Pty) Ltd PAIA Manual.
These documents are available on this website or upon request.
JenileePR (Pty) Ltd takes reasonable steps to keep this website available and functioning properly.
However, JenileePR (Pty) Ltd does not guarantee that the website, online shop, payment system, downloads or related services will always be available, uninterrupted, secure or error-free.
Access may be affected by maintenance, hosting issues, technical faults, third-party service providers, security incidents or circumstances outside the reasonable control of JenileePR (Pty) Ltd.
JenileePR (Pty) Ltd does not guarantee any specific outcome from using this website, downloading a resource, purchasing a product, booking a meeting or requesting a service.
Any information, resources, templates, guides or downloads provided through this website are for general use and do not replace professional advice where such advice is required.
JenileePR (Pty) Ltd will take reasonable care in operating this website and online shop.
However, to the fullest extent permitted by law, JenileePR (Pty) Ltd will not be liable for any indirect, incidental, special or consequential loss, including loss of profit, loss of business, loss of data, loss of opportunity or business interruption.
JenileePR (Pty) Ltd will not be responsible for loss or damage caused by:
Nothing in these Terms of Use excludes or limits liability where such exclusion or limitation is not permitted by law.
If the user breaches these Terms of Use, JenileePR (Pty) Ltd may take reasonable steps to protect its rights.
This may include restricting access to the website, cancelling an order, refusing future orders, withholding access to downloads, suspending services or taking legal action where appropriate.
JenileePR (Pty) Ltd may suspend, restrict or terminate a user’s access to this website, online shop, downloads, services or any related features where the user breaches these Terms of Use or uses the website in an unlawful, harmful, fraudulent or unauthorised way.
JenileePR (Pty) Ltd may also cancel or terminate an order, download access or service request where:
Termination or suspension will not affect any rights, obligations, payments, refunds, limitations of liability, intellectual property rights, privacy obligations or legal remedies that existed before the date of termination.
Where a paid product or service is affected, any refund or cancellation request will be handled in accordance with these Terms of Use and applicable South African law.
This website may contain links to third-party websites.
JenileePR (Pty) Ltd is not responsible for the content, security, privacy practices, terms or availability of third-party websites.
The user accesses third-party websites at their own risk.
By using this website, submitting a form, placing an order or contacting JenileePR (Pty) Ltd electronically, the user agrees to receive electronic communication relating to their enquiry, order, download, service request or account.
Electronic communication may include emails, order confirmations, invoices, payment notifications, service updates or other relevant notices.
JenileePR (Pty) Ltd may change, update, add, remove or amend these Terms of Use from time to time.
Such changes will become effective from the date of publication on this website.
The user is encouraged to review these Terms of Use periodically.
The user’s continued use of this website after any changes will be regarded as acceptance of the updated Terms of Use.
These Terms of Use shall be governed and interpreted in accordance with the laws of the Republic of South Africa.
For any questions relating to these Terms of Use, the website or the online shop, please contact JenileePR (Pty) Ltd at info@jenileepr.com.
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